Terms and Conditions


The seller of goods is the company

VERLO SP. Z O.O., established under the laws of Republic of Poland, registered with Commercial register of Poland under the Nr. KRS 0000878029, having its legal seat at Dluga 44/50 / 1004 Warsaw; Mazowieckie;00-241, Poland, that operates online shop from the website www.inch2shop.com (hereinafter referred as “the Seller”).

Email: office@inch2shop.com

These Sales Terms and Conditions govern sales of goods by the Seller through the online channel www.inch2eu.com only.

Most of the goods sold are hand-made quality shoes, as well as other clothing and other items.

Eligible customers are consumers. The Seller does not sell goods through the online channel www.inch2eu.com to business entities, incl. individual proprietorships and self-employed persons acting in their business capacity.


All information about goods offered for sale is available on the website www.inch2shop.com.

Customer, who is willing to buy goods, should navigate through on the website www.inch2shop.com up to the particular page, where a full description of a particular item is available, then select a desired size, and fill in other information, if applicable, and press the button “ADD TO CART” to add it to the customer’s virtual shopping basket (“shopping basket”), and to repeat this sequence for all the items which Customer is willing to acquire, press the button “CONTINUE SHOPPING”.

After the all desired items are added to the shopping basket, customer should navigate to the shopping basket, by pressing the icon of it in the right top corner of the screen, to check its content, and it is the customer’s obligation to review if all information in the shopping basket is correct, and if not, then to take a necessary corrective action:

either delete incorrect items in the shopping basket, and/ or add another item in the shopping basket, as described above.

Next customer should proceed to make payment for the order by pressing the button “CHECKOUT”.

Upon filling on all necessary information as requested and execution a payment option, the customer will receive an email confirming the order.


Separate delivery charge may be reflected as a separate item in the shopping basket, if applicable.

Prices of all items for the delivery to addresses within the European Union Value-Added Tax (VAT) area are added tax.

Prices for all items beyond European Union VAT area, as indicated are exclusive of value added tax.

Price includes delivery as per delivery option as described under “DELIVERY” headline of these terms and conditions.

For delivery to addresses that are beyond of European Union VAT area or/and beyond European Union Customs territory, it is a responsibility of the customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any.

Any refunds to a customer will not include any import taxes and duties paid by a customer, customs clearance and related or similar charges. It is customers’ responsibility to proceed in accordance with applicable laws of a country of importation to get a refund or waiver for such taxes and charged.

The Seller may provide to a customer an information about applicable customs exemption limits and rules in a country of destination, about procedures of refund of import taxes and similar charges, but this information in no case forms a legal advice, and the Seller is not responsible for accuracy of such information or consequences of its use.


We accept online only those orders which payment can be settled via the website www.inch2shop.com.

We accept payments through the website www.inch2shop.com only customers, having billing and shipping addresses in the countries available for the selection on the website menu.

If your country or territory is not listed please contact Customer Care service to check if other options are available.

The Seller will accept an order only after the specific payment option is fully completed.


We accept order online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses on the website www.inch2shop.com.

If your country or territory is not listed please contact Customer Care service to check if other options are available.

Delivery to European Economic Zone countries ( except Iceland, Liechtenstein), Argentina, Armenia, Australia, Azerbaijan, Belarus, Bahamas, Brazil, China, Hong Kong, Georgia, India, Israel, Japan, Kazakhstan, Kyrgyzstan, Mexico, Moldova, Russia, Serbia, Singapore, Tajikistan, Thailand, Macedonia, Turkey, Turkmenistan, Ukraine, UAE, USA, Uzbekistan, is undertaken with DPD or EMS/EPG parcel delivery service, that normally takes 3-10 business days, and normally includes courier delivery.

All other deliveries are undertaken by priority postal parcel service / small packet, and may include courier delivery, and it takes usually 10-15 business days to deliver.

If the item is not in stock, it will be shipped after it is manufactured. Manufacturing takes up to 8 weeks, however during campaigns it can take up to 12-14 weeks.

Average delivery period for ALL orders takes up to 3 weeks. Although, it can take up to 16 weeks due to the global COVID-19 situation.

Customers will be advised on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped.

Solely customer is responsible for the accuracy of the delivery address.

Shall a customer miss the delivery or a shipment of goods was not possible to deliver because of a customer fault, and a shipment was sent back to the Seller, the contract is to considered rescinded, and the Seller will refund to a customer full purchase price of goods less a charged to a customer delivery charge, and any direct costs, associated with shipping back, incl. customs clearance costs, to the customer’s original payment method within 14 days after receiving a shipment back.


100% Money Back Guarantee is exercised as statutory withdrawal rights within 14 days after delivery and is available to all items sold and all customers.

Free Returns are available only for items which are sold at full price; and
for shipping addresses in European Union (excluding EU Outermost Regions and Overseas Countries and Territories), Switzerland, Norway, Iceland, Turkey, USA (excluding US insular territories), Canada, Russia, Ukraine, Belarus, Kazakhstan, Australia, New Zealand, Hong Kong, Taiwan, Japan, Singapore, UAE, Israel, Mexico, South Korea.

Free Returns to be exercised either by prepaid by Seller drop-off/pick-up service at locations where it is available, or by a customer shipping goods back to the Seller by most economical postal tariff, either as a small packet or as an ordinary postal parcel, whatever is cheaper, and is entitled to get reimbursed for the postal charges upon presentation of postal receipt and receiving of a shipment.

Free Returns options should be exercised from the country and region of an original shipping address.

A customer will be advised on Free Return exercise options upon informing Seller about the customer’s decision to withdraw from the contract.

If a customer is entitled to a Free Returns options, but a customer used on his own the other transportation option, than specified above, a customer is entitled to a reimbursement of incurred transportation costs, upon presentation of a receipt, confirming expenses, not more than the amount of applicable most economical postal tariff.

Pick-up of returned goods currently is available Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, France, Finland, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom; some remote parts of these countries are not served.

A customer may use an option of Pick-up of returned goods for returns which do not qualify for Free Returns option, and in this case, an amount of delivery charge originally charged to a customer will be deducted as a charge for return transportation and be deducted from a refund amount that is paid back to a customer. A customer will be advised on an exercise of Pick-up of returned goods option upon contacting the Seller about customer’s decision on exercising a right of return,

The customer should avoid using UPS, DHL, FedEx, TNT, and similar service when undertaking transportation of returned goods from beyond of European Union. If the Seller received returned goods shipped from beyond of EU using these services, the Seller may deduct from a refund amount, for which a customer entitled, mandatory direct costs charged to the Seller by the said services upon importation of returned goods, like a fee for using temporary storage of goods place prior customs clearance, a fee for using guarantee in relation to entrance summary customs declaration and for a temporary storage, a fee for handing over import documentation, and similar.

Customer’s statutory withdrawal rights are described HERE.

The template for execution of statutory withdrawal rights can be downloaded HERE.


In case of any dissatisfaction with goods or service customers are advised to contact Customer Care to resolve the issue.

Following that, as a next step, a formal complaint can be filed with Customer Care, and the rights of customers will be addressed in accordance to the Law on Consumers’ Right Protection of Poland, which provides for customers a set of statutory warranty conditions and corresponding rights.

Email: office@inch2shop.com

Customers with valid statutory warranty claims are entitled to Free Returns options as described in the WITHDRAWAL RIGHTS section above, and Free Returns options, in this case, applies to all customers, and irrespective of pricing of goods.

After execution of this option, customers at their discretion have a right to file a formal complaint with out-of-court consumers’ disputes resolution. body, Consumers Disputes Resolution Commission (Poland), further information and contact can be found at their website HERE.


This contract is governed by laws of the Republic of Poland.

These Sales Terms and Conditions are applicable for all orders placed on or after Aug 27, 2021, until these Sales Terms and Conditions are withdrawn.

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